If there is any issue regarding the product we are here to help you.
Returns:
- To return a product you need to send us a return request on support@hayacloset.com or whatsapp. Please make sure to send request with image of the product and digital invoice/bill of the product.
- Return request must be made within 2 days of receipt of purchase/ delivery.
- To be eligible for return, your item must be unused and in the same condition that you received it.
- Your product must be in the original packaging.
Refunds:
- Once we receive your request, our team will contact you regarding fault in the product.
- Once your request is approved, we will inspect the received product and notify you that we have received your returned product. We will immediately inform you on the status of your refund after inspecting the product.
- If your return is approved, we will initiate a refund to your account in about 4-5 working days.
Shipping:
- You will be responsible for paying of your own shipping costs for returning your item. SHIPPING COST ARE NONREFUNDABLE.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
We do not cancel the placed order after 24hrs. If you want to cancel the order after 24hrs you will have to pay 20% bank payment processing charges from your total order amount. We do not provide any cancellation if order is in processing and products are received. We don't provide any refunds for the same. Cancellation amount will be credited as HayaCloset Store Credit or Coupons.
Contact Us:
- If you have any questions on how to return your product, feel free to contact us at support@hayacloset.com.
Color and Description Discrepancy
The apparel description on the website contains details and product specifications which are approximate values, closest to reality. While we strive to be accurate in showcasing colors there still may be minor variations because of the light and settings during photography and also the color settings and properties of various monitors. Hence the customer should keep in mind the slight variation when placing the order online. HayaCloset.com believes that every customer placing an order is absolutely aware of these minor variations that may occur in with respect to the actual color of the outfit received.
